Product delivery is based on the estimated arrival time of the order(s) in your cart.
We are able to deliver to outlying areas, however this may take longer.
Should a package not be delivered through no fault of ours or the shipping company’s (no-one on premises/unable to answer calls/invalid address etc.), we will attempt a second delivery after which if the package is not delivered you will be liable for extra shipping costs associated with getting the package to you.
We cannot always guarantee availability of stock and in the unlikely event that we’re unable to supply your item or the quantities ordered, you agree to accept delivery and make payment for the items that have been correctly delivered.
We will contact you when an item is out of stock at the time of ordering.
We are able to place products on back order for you and will contact you as soon as it becomes available.
In the unlikely event of the incorrect product being delivered or the product being damaged, broken or faulty, you need to notify us of the damaged/broken/faulty product within 72 hours of receipt of the goods. Please email firstname.lastname@example.org with the reason and a photo image of the damage, if possible. Make sure to keep all original packaging. We will ensure the correct or new product is delivered to you.